Thursday, May 9, 2013

ELECTRIC FOLDING BIKE UPDATE

When I returned home from my last trip to the beach, I emailed the seller on Amazon concerning the burned out motor on my electric bike.  After several emails back and forth, I was informed that their technicians advised that the defective bike should be returned and a new bike would be shipped to me at no expense.  I was asked if I still had the original shipping box that the bike came in and of course I did not keep it.  So I asked if they could ship me the new bike and I would use that shipping carton to return the defective bike to them.  That was agreed upon although they explained that was not usually done.  Within 6 days I received the new bike.

Arrived in good shape.

Old bike - new unopened bike.

Very well packaged.




I was trying to package the old bike exactly like the new one in order to fit into the box with ease.  I laid the box on its side and slid the old bike into the box.  It wasn't easy to do with my injured hand but I was determined to do it by myself.

Once I got the bike into the box I lifted it back onto its bottom.  Now I am excited to open up the new bike and began removing the numerous amounts of tape and foam packaging. 

I sat it up and popped it into place.  Stood back and noticed something was missing.   There was no battery.  It dawned on me that they did not send a battery because I informed them that there was nothing wrong with the battery on the defective bike that I was returning.  However, they did not mention that in the emails exchanged.  So now I have to unload the loaded defective bike in order to get to the battery.  Crap! 
Removed the bubble wraps and as it turns out I did not have to unload but merely reached in and unlocked the battery and pulled it up and out.

Here is the new bike with battery and the old bike packaged and ready to be taped.

My new and very comfortable seat I purchased a month ago for $32.00 at the local bike shop.

I got on the computer and emailed the seller that the old bike was packaged but I could not find the pre-paid return packing slip they said would be included.  Then decided to place a call and speak to someone concerning this packing slip.  Spoke to a friendly staff person who checked the order and said that a packing slip had indeed not been sent to me.  So she informed me that she would send one electronically to UPS and that they would be picking up the package the next day.

I inflated the tires and rode the bike down my street and it seems to ride better than the old bike.  Just maybe the old bike was not performing as it should have.  So I am very thankful for the cooperation of the seller (Golf Outlets USA) in honoring my warranty and replacing the bike at no cost to me.



9 comments:

  1. Replies
    1. Hi Colleen... Yes, this electric folding bike is just what I needed to carry my little doggies around in their red wagon. We love it.

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  2. Just had to comment that that company went beyond in making you happy. I would give them a glowing review...now I know where to buy my bike from!

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    1. LOL just had to say too...your babies at the door watching look soooo cute!

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    2. Hi Michelle... I am very thankful that the seller replaced the bike. I would have paid for a new motor but they said it was an internal repair job so the bike would have to be replaced.

      My little Tzus would love to come out to help their Momi but I can't trust that little Cha Bu. She runs in the street and will not respond to commands. I'm thinking of setting up a portable fence in the driveway so they can sit out front with me in the evenings.

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  3. It's so nice to read about a company that will go that extra mile for their customers. Kudos to Golf Outlets USA. I'll be sure to buy from them if I ever decide to get an electric bike. Thanks for the review. :)

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    1. Hi Barbara... This company was very helpful and pleasant to work with. Of course when purchasing off of Amazon you have to keep in mind that the seller AND Amazon wants you to be satisfied with your purchase so I believe extra care is given to the buyer.

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  4. congratulations on the new bike replacement and finding such a helpful seller. This ordeal could have been a nightmare!

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    1. Hi Lynda... Yes, it could have really been costly for me had it not been for the warrenty and cooperation of the seller. Will be going back to Grand Isle next week and hope to have much fun riding up and down the beach.

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